We operate by appointment only to allow ample time for all of our patients and scheduled surgical procedures. We kindly ask you to arrive 10 to 15 minutes before your scheduled appointment time.
To secure your first appointment with us, we kindly ask you to pay a deposit of $30. This deposit will be deducted from the total cost of your appointment unless you cancel or reschedule without giving us enough notice as per our cancellation policy below. We understand that emergencies may occur unexpectedly, so we always prioritize unscheduled emergency cases. However, this may cause occasional appointment delays. We appreciate your patience and understanding as we try to see each client on time. For your convenience, we also offer drop-off appointments.
A drop-off means you can bring your pet to us at a time that suits you and leave them with us for a couple of hours. Usually, we will ask you to drop off your pet in the morning so our doctors can examine them in between appointments or at a reserved time for admitted patients. Once the doctor has finished examining your pet, they will call you to discuss the diagnosis and give you discharge instructions.
Please know that we do our absolute best to see each client on time.
Patient Arrival Policy
For the safety of our clients, staff, and other patients, please bring pets into the lobby on leashes or in appropriate carriers. If you do not have a leash , please feel free to ask for one. Please check in with the reception desk when you arrive so they can assist you and your pet promptly. For the safety of all animals in our care, we require that all vaccinations be up to date.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. For this reason, we may ask that we be allowed to bring your pet to the treatment area or ask you to restrain your pet .